Why Has Apple become increasing popular Essay Example | Topics and Well Written Essays - 1250 words

Why Has Apple gotten expanding well known - Essay Example The organization began as a PC organization with the most popular equipment being the Mac PCs, the iPhone, iPod music player and the iPad tablet PC. The entirety of the company’s equipment works on shopper programming known as the iOS working framework and for examination purposes it tends to be compared to Microsoft’s working framework called Windows. The organization has experienced a powerful transformation from a PC organization to a buyer hardware organization since its establishing days in 1976 to introduce. The incorporation’s reliable advancement and developments I the data innovation industry has seen it consistently ascend to get one of the pioneers in the market. This can be credited to a bunch of elements that have been deliberately joined the authors of the organization to encourage the progress of the organization from only a simple PC organization to a goliath in the business. This paper looks to talk about the variables behind Apple Inc.’s expanding ubiquity in the worldwide shopper hardware market.... The approach of the web and quick progression in data innovation (IT) brought about globalization and the proliferation of versatile specialized gadgets (West, Joel and Mace 2). Steve Jobs was the prime supporter and proprietor of Apple Computers Inc. furthermore, his licensed with turning the company’s fortunes around when he planned, created and brought the iPhone into the company’s items portfolio. The organization changed its name to Apple Inc. a sign that it was splitting ceaselessly from custom and wandering into the shopper hardware industry. The purchaser hardware industry is described by electronic gear implied for regular use in office efficiency, diversion and correspondence (Gross 3). This can be commended as Apple Inc.’s defining moment to productivity after its droop pre-purchaser gadgets period. This prompted the development of Apple’s piece of the overall industry into a worldwide marvel changing its past market specialty of the US as it we re. The company’s adventure into the customer gadgets showcase with the iPhone, iPod and iPad altered the cell phone correspondence and innovation (Bostic 1). The mix of the presentation of new purchaser electronic items and reliable development of cell phones, PCs and compact music players can be ascribed to Apple’s ascend in the business. Apple Inc. works in an innovation serious market that is portrayed by ferocious rivalry and a continually changing condition as far as item significance and market elements. Innovation is at the center of Apple’s contemporary market that ranges from typical customer items which is the fundamental focal point of its specialty market to elusive items. Apple’s Steve

Motivation Methods Paper Essay Example | Topics and Well Written Essays - 1250 words

Inspiration Methods Paper - Essay Example This should be possible through a requirements examination or even subjective research, for example, meetings or surveys to decide the genuine mentalities of workers. Inspiring representatives requires a mix of transformational initiative turn of events, experiential learning, exchange procedures, and making advances to mental necessities. Numerous associations that work in powerful and ever-changing conditions must be adaptable and versatile so as to keep up its serious edge and points of interest over different organizations working in a similar industry. For certain organizations, showcasing and advancement are basic measurements that separate the brand or the item from different organizations selling comparative items in various household and global markets. So as to be versatile, change the executives gets basic. As per Grieves (2010, p.8), â€Å"change is an arranged order†, where inner partners of all assortments endeavor to apply powerful impact on others so as to acco mplish objectives and goals set up by the association. So as to rouse representatives in a domain where there is impressive protection from change, the supervisor must consider haggling strategies so as to arrange these changes. Representatives who frequently oppose change can lessen profitability and confound the advancement of unique undertakings that are basic to accomplishing corporate objectives and increasing serious edge. In numerous situations, such obstruction is brought about by negative assumption or mentality about the change and its latent capacity sway on work job and duties. Representatives are all the more ready to acknowledge change exercises and standards whenever they believe they have been allowed a chance to communicate their interests about the exercises and the potential dangers workers feel the change forces. On the off chance that workers don't feel they have been given sufficient dynamic position and are being heard by the executives, they won't feel acknow ledged inside the hierarchical setting. Along these lines, the chief should endeavor to make a feeling of social having a place and furthermore manufacture confidence in representatives related with the change. As per Morris and Maisto (2005), these are basic human conduct needs that are basic to accomplishing a self-realized, inspired disposition about occupation job accomplishment. The best techniques for building up inspiration in a changing situation are to deal the change goals and guarantee that accord turns out to be a piece of the administration model. Another technique for improving inspiration in the association is the improvement of the transformational authority style. As indicated by Fairholm (2009), transformational initiative is a HR based administration framework whereby the supervisor functions as an instructor, tutor and mentor to others so as to fabricate their abilities and individual ranges of abilities. A transformational pioneer likewise grants vision and cruc ial others in the business, job displaying moral practices to manufacture trust among subordinate and administrator. In hierarchical situations where there are customary administration models that have inflexible control frameworks and prize frameworks that are dependent upon execution in work job, representatives are not offered chances to communicate their innovativeness or accomplish independence in work job. Value-based initiative, as one model, is an administration reasoning where objectives are

High School Essay Examples

High School Essay ExamplesIn many cases, writing an essay for a 9th grade or any other high school level does not come naturally. This is especially true if you don't have a lot of experience in writing, writing or essay writing. However, even when you have no experience in this type of writing, writing an essay for a 9th grade level still requires careful consideration and practice.One of the main considerations when writing an essay for a 9th grade level is to make sure that it is written very well. Of course, there are many essays that do not require a lot of reviewing or improvement. Nonetheless, it is still important to improve the quality of your essay. If you feel that you can't improve the quality of your essay due to insufficient experience in writing, here are some essay examples for you to take into consideration.This article is for those who are looking for a general knowledge in writing. It is the opinion of this article that they should probably read up on some high sch ool level research papers and other academic essays. If you want to improve your writing skills, then read up on research papers and learn about the basic principles involved in writing essays for high school.This is the high school level essay. This is basically a sample of a common essay. The main objective of this example is to provide some good examples for a high school student who wants to learn how to write an essay. For example, there are three main themes that may be found in this particular essay.One theme is that of change and the other one is that of continuity and others. They are also divided into two sections. The first section is considered to be the introduction and the second is the conclusion. This essay examples is ideal for those who want to get an idea about the writing process for an essay.This high school level essay is one that is quite similar to the examples above. However, there are only four different topics covered in this particular example. The topics covered are the relationship, parents, parents' involvement and community involvement. This particular example is perfect for someone who wants to get an idea on how to structure a particular essay.This is the final example for the high school level essay. Although there are only two major differences in this particular example compared to the others, the two major differences are that there are more grammar and vocabulary and there is a lot more emphasis on statistics. Overall, this particular example is ideal for a person who has an understanding of statistics and grammar. For this particular example, the conclusion is considered to be the same as the conclusion of the rest of the examples.These are some examples of different examples of a particular high school level essay. If you want to improve your writing skills, then you should always try to take these types of examples and utilize them to get a better understanding of what writing an essay is all about.

A Common Theme Among Japanese Folklore - 1963 Words

â€Å"No one else knows the resentment of one who dies of longing, waiting for another to come,† said the ghost of Katsushiro’s wife, Miyagi who died while he was off in the city making a living. Katsushiro was supposed to return shortly after leaving, and Miyagi was left alone patiently, loyally awaiting his return (99). Unfortunately, she died before he returned seven years later. Because she thought he would never return and that he betrayed her in leaving, she haunted their home, and her resentment was finally put to rest when Katsushiro returned. Due to her love and his desertion, her spirit became revengeful, but found a resting point. â€Å"The Reed Choked House† presents a common theme among Japanese folklore. A dutiful wife, or loving†¦show more content†¦An individual might come back to haunt their significant other on the basis of revenge due to the pain inflicted on them. The afterlife can be such a tricky idea to navigate. Sometimes people c ome back to the world as demons, other times ghosts, and occasionally something they left behind does the work for them. Luckily, those who die for love or result of lost love typically come back as something tamer, and less beastly. Japan’s culture seems to revolve around much more than love. Public displays of affection are rare, so the ghosts that come back to haunt because of love instead of greed or revenge prove that this powerful emotion that was buried and hidden for a lifetime can control people more than they would ever imagine. Although love is not the main focus of most Japanese films or literature, it appears as a recurring theme throughout many of the culture’s pieces. Their hidden animosity for love comes from deep within. It could be that because the culture puts such a restrain on affection that in a Japanese person’s afterlife, they will come back and fully express the hurt and pain that came with leaving the loved one behind. The arrival of a spirit after death could be for a number of reasons, but in many tales the spirit chose to return, not to avenge their death by hurting those who killed it, but to fill a qualm that mightShow MoreRelatedWhat are Urban Legends? Essay1107 Words   |  5 PagesAPS ISU – Urban Legends What are Urban Legends? How would one define an urban legend and what is it that differentiates it from other similar terms such as legends, myths and folklore? These terms tend to be group together, and for good reason considering they are all interrelated of each other as a means of storytelling. A legend is established upon historic events but have a fictional component to them and possess great significance to the culture from where it was born. Examples include theRead MoreCannibalism, The Act Of Ingestion Of Human Flesh By Humans1588 Words   |  7 Pageshistory and myth are unquestionably universal. To be human is to think about the possibility of cannibalism. Anthropophagy is hard-wired into the architecture of human imagination. This human imagination is usually conceptualized through common folklore and common stories and the cannibalistic image is expressed by Cannibal giants, ogres, bogies, and goblins. The idea of cannibalism may strike people as something that would rarely happen and you don’t see it today but the truth is that this barbaricRead MoreEssays on Vehicular Pollution3726 Words   |  15 PagesRomanticism If the Enlightenment was a movement which started among a tiny elite and slowly spread to make its influence felt throughout society, Romanticism was more widespread both in its origins and influence. No other intellectual/artistic movement has had comparable variety, reach, and staying power since the end of the Middle Ages. Beginning in Germany and England in the 1770s, by the 1820s it had swept through Europe, conquering at last even its most stubborn foe, the French. It traveledRead MoreEssays on Vehicular Pollution3733 Words   |  15 PagesRomanticism If the Enlightenment was a movement which started among a tiny elite and slowly spread to make its influence felt throughout society, Romanticism was more widespread both in its origins and influence. No other intellectual/artistic movement has had comparable variety, reach, and staying power since the end of the Middle Ages. Beginning in Germany and England in the 1770s, by the 1820s it had swept through Europe, conquering at last even its most stubborn foe, the French. It traveled quicklyRead MoreEffects of Reading Comic Books5082 Words   |  21 PagesApril 2001) The reading of comic books... has always been one of Koreans favorite pastimes... (From the Korea Herald, March 2000). The younger generation in Taiwan is more accustomed to Hollywood movies, American and British rock stars and Japanese comic books than things Taiwanese according to a news story about teahouses and Starbucks coffee shops. (From an AP story, April 2002). Comics in eastern Asia are more than just a form of popular entertainment. MANGA (in Japan), MAN-HUO (in China)Read MoreThe Sonnet Form: William Shakespeare6305 Words   |  26 Pagesan idealized woman named Laura. Taking firm hold among Italian poets, the sonnet spread throughout Europe to England, where, after its initial Renaissance, â€Å"Petrarchan† incarnation faded, the form enjoyed a number of revivals and periods of renewed interest. In Elizabethan England—the era during which Shakespeare’s sonnets were written—the sonnet was the form of choice for lyric poets, particularly lyric poets seeking to engage with traditional themes of love and romance. (In addition to Shakespeare’sRead MoreKorean Pop6843 Words   |  28 Pagesculture catapulted forward during the 1990s, leaving much of Asia behind as it abandoned conservatism and censorship, diversifying, appropriating, absorbing and innovating. In its fusions, it created an Asian equivalent o f European and American pop. Japanese pop, of course, had long had this function throughout the region, but the 1990s was a time for re-examining the Pacific War’s legacy, and Korea offered a less-tainted alternative to Japan.† - Keith Howard Background of the StudyRead MoreTraditional Embroidery5821 Words   |  24 Pageslayer them with kantha stitch to make a light blanket, throw or bedspread, especially for children. Kantha is very popular with tourists visiting Bengal and is a specialty of Bolpur/Shantiniketan, and is similar to the decorative running stitch of Japanese  sashiko quilting. Kantha originated from the way in which Bengali housewives mended old clothes by taking out a strand of thread from the colorful border of their saris and making simple designs with them. Fig 2 Kantha is still the most popular formRead MoreEveryday Nightmare: the Rhetoric of Social Horror in the Nightmare on Elm Street Series6614 Words   |  27 Pagesfrequently analyzed from Freudian psychological perspectives and characterized as allegories of the psychological dynamic underlying the return of the repressed. Although the return of the repressed, especially repressed sexuality, is clearly the major theme in many stalker movies, this approach does not completely explain movies like A Nightmare on Elm Street, in which sexual repression is not a major conflict. Instead, the position offered here is that the Nightmare series is ultimately centered in aRead MoreHeavy Metal Music7270 Words   |  30 Pagesmetal lyrics and performance styles are generally associated with masculinity and  machismo. The first heavy metal bands such as  Led Zeppelin,  Black Sabbath  and  Deep Purple  attracted large audiences, though they were often critically reviled, a status common throughout the history of the genre. In the mid-1970s  Judas Priest  helped spur the genres evolution by discarding much of its  blues  influence;  Motà ¶rhead  introduced a  punk rock  sensibility and an increasing emphasis on speed. Bands in the  New Wave

Managing A Large Site Teams On Mega Project Construction

RELEVANT EXPERIENCE General: o Experienced in managing a large construction or fabrication site, in particular leading large site teams on mega-project construction. o Demonstrated leadership skills in developing and leading diverse work teams. o Commercially astute individual with a strong background in contracts management and claims avoidance. o Strong background in industrial relations, with a previous track record of successfully executing work in unionized worker environment. o Experienced in stakeholder interfacing and management. o Possesses strong people skills, with the ability to interact, motivate and lead team members and contractors. o Worked effectively as a key member of the Company’s team within a multi-functional†¦show more content†¦Ã¯Æ' ¼ Manage ‘Change Request’, ‘Change Notice’, produce and authorize ‘Change Orders’, Update and revise planning and cost, reporting finical progress, follow up deficiency corrections and carry Project Close out. ïÆ' ¼ Facilitate weekly coordination meetings and daily oversight with site contractors; Identify risks, costs associated with the risks and develop plans to reduce risk costs. Approve the implementation of the risks mitigation plan and ensure a follow-up of this plan, providing appropriate feedback in a timely manner ïÆ' ¼ Recommend yearly budget for approval, work with the Business Analyst to secure adequate funding for the operation of the organization. ïÆ' ¼ Providing technical input into virtually all activities of the project. Allocating tasks for work force and equipment fleet. Submitting and negotiating claim for the extra works. ïÆ' ¼ Implementing Environmental, Safety and Health management, ensuring that all employees are fully informed, orientated, qualified and trained; manage HSE monitoring programs to maintain conformance with existing Standards, Operating Procedures, and governmental regulatory standards; Review contractors JSA, recommend improvement and ensure successful implementation. ïÆ' ¼ Developing, implementing and evaluating new and revised procedures, methods and standards. Providing strong leadership and direction, clearly defining objectives and motivating employees to accomplish responsibilities. Decision making skill to

Little Women By Louisa May Alcott - 1680 Words

Little Women, a novel written in 1868 also known as the 19th century. Louisa May Alcott, the author of the Little women captures values of social class and characteristics of the 19th century that are then reflected in the characters in her book. The characters in the book are written about the actual people in Louisa’s family. Little Women has themes such as coming of age, developing self-knowledge, overcoming personal faults, and female independence. The way Louisa wrote Little Women makes all the women characters come across as conventional to the readers. Little Women written by Louisa May Alcott takes aspects of the 19th century and puts that into the women characters, showing female independence and the strength of women. Louisa was born in Germantown, Pennsylvania on November 29, 1832, she was the daughter of Abigail and Bronson Alcott. She wasn’t raised in a very rich family, her mother had to make her and her sisters clothes (Gallogly). Louisa was very headstro ng and adventurous, her dad pushed very hard for her to write. Both of her parents were very supportive of her writing. Louisa wrote Little Women when she was thirty-five years old (Collins 3), the majority of her writings were written for young girls. Little Women was Louisa’s best selling book, this book allowed young girls the ability to understand that there are women out there that work hard and that life isn’t as simple as most people think. Louisa hoped that the young girls that read her novel wouldShow MoreRelatedLittle Women By Louisa May Alcott1041 Words   |  5 PagesIn her novel Little Women, Louisa May Alcott delves into the social expectations placed on American women in the mid-nineteenth century. Alcott explores the different impacts of these expectations through the experiences of the four March sisters as they transition from childhood to adulthood. As she follows the life of the girls as they struggle to balance the new world of social elegancies w ith the morals ingrained in them by their mother, Alcott challenges these social expectations and highlightsRead MoreLittle Women, by Louisa May Alcott800 Words   |  4 PagesLittle Women, by Louisa May Alcott, was published in 1868 and follows the lives, loves, and troubles of the four March sisters growing up during the American Civil War.1 The novel is loosely based on childhood experiences Alcott shared with her own sisters, Anna, May, and Elizabeth, who provided the hearts of the novel’s main characters.2 The March sisters illustrate the difficulties of girls growing up in a world that holds certain expectations of the female sex; the story details the journeys theRead MoreLittle Women, By Louisa May Alcott866 Words   |  4 PagesLouisa May Alcott was born and raised in Massachusetts from a financially struggling family, which will soon change due to Louisa’s writing talents. Louisa was homeschooled the majority of her childhood, which sparked her writing care er. Many of her life experiences influenced her writing but the main one, that got her started, was her father, Amos Bronson Alcott, a philosopher and teacher. As she grew older, she befriended abolitionists, she soon becomes a part of, which greatly influence her laterRead More Little Women by Louisa May Alcott1468 Words   |  6 PagesLittle Women by Louisa May Alcott This book is Little Women by Louisa May Alcott. It in a town in New England in the 1800’s. It about a family and the girls growing up during the 1800’s and the things they have to face. The growing pains that all girls have to go through even now. This was a very sad book at the end when Beth dies. The four main characters are Meg, Jo, Amy and Beth the story centers around the four girls and the life they have during the time they are growing up. MarmeeRead MoreEssay on Little Women by Louisa May Alcott674 Words   |  3 PagesBorn in Germantown, Pennsylvania, Louisa May Alcott is best known for her novel Little Women. She was educated by Ralph Waldo Emerson, Margret Fuller, and Nathaniel Hawthorne, who were family friends, and also educated by her father. Her novel is always in the top ten of the most-read books next to the Bible. Little Women takes place during the 1860s in Concord, Massachusetts. The story begins with four young girls trying to understand the importance of not being selfish, and it follows the livesRead MoreLittle Women Or Meg By Louisa May Alcott966 Words   |  4 PagesLittle Women or Meg, Jo, Beth and Amy by Louisa May Alcott is a coming-of-age story about four girls with all different personalities and different ways of going through the world. Al cott was persuaded by a talented editor from the Roberts Brothers firm to write a story for girls, and while Alcott was hesitant because she was not the largest fan of girls; she began the task. While this piece was originally geared to satisfy younger girls, the piece goes far beyond the point of just being anotherRead MoreEssay on Little Women by Louisa May Alcott816 Words   |  4 PagesLouisa May Alcott’s Little Women is an engaging and remarkable â€Å"snapshot† of its time. Written in response to a publisher’s request for a â€Å"girls’ book,† Little Women is a timeless classic of domestic realism, trailing the lives of four sisters from adolescence through early adulthood. The life-like characters and their tales break some of the stereotypes and add to the strength of the plot that embeds the last few years of the Industrial Revolution and social customs and conflicts, such as the CivilRead MoreThe Value Of Sisterhood In Little Women, By Louisa May Alcott1325 Words   |  6 Pagespriority. Even though the novel Little Women and the poem Goblin Market are different in regards to their primary storyline, genre and writers, they do discuss a similar theme, the value of sisterhood, in a way that helps in the understanding the achievements that sisterhood can orchestrate. Little Women is an 1869 novel written by Louisa May Alcott that majors around four sisters who are living with only their mother as the American Civil War was underway (Alcott 3). The March girls, who are theRead MoreThe Theme Of Family In Little Women By Louisa May Alcott1027 Words   |  5 PagesSarah Percy Wilson Theme- family is most important English 05 October 2017 Classic Novel Analysis In the novel Little Women by: Louisa May Alcott, a common theme is expressed throughout. To the family in this story, each other is the only thing that matters, therefore, displaying the message family is the most important thing you can have in your life. The four sisters, Jo, Meg, Beth, and Amy, belong to a very poor family inRead More The Importance of the Family in Louisa May Alcott Little Women864 Words   |  4 Pages Many times people are asked to think about what is important to them. A person may say their home, car, children, material items and some may even say family. In the book Little Women (1868-1869) written by Louisa May Alcott illustrates several family values. The story of the March family starts out during the civil war in New England. The family is left to survive on their own because their father went to protect his country. During the years of life the March children, Margaret (Meg), Josephine

Operations Management Products and Services

Question: Discuss about the Operations Management for Products and Services. Answer: Introduction The report aims to provide the analysis of the operational, issue prevalent at Big C, Vietnam. The report intends to provide the background giving importance on the various types of the competitive strategies and the priorities set by the company. The study provides a process design and analysis in order to assess the present process and give recommendations for the same. The main objective is to do a performance objective analysis based on cost, flexibility, dependability, speed and quality. The report discusses about the current performance with the help of different KPI and gives recommendations based on a GAP analysis and performance benchmarking (Slack 2015). Big C headquartered at Bangkok, Thailand was founded in the year 1994. It is one of the subsidiaries of the Casino group and popular for being the first French retail group with a investment of more than 350 million USD. The company has more than 18 supercenters located across Ho Chi Minh City, Hue, Vinh, Nam Dinh, Thanh Hoa and many other locations. Big C deals in over 50,000 varieties of items and known to employ 7,500 people. The companys name signifies two important elements of the strategic management techniques. Big implies large sized store with range of selection available for merchandise. The term C refers to customers especially the once who are loyal. This philosophy of the business states the company gives first priority to its customers in the development activities related to then operations management. The company is always committed to provide competitive price, quality and service to its customers. The customer satisfaction is the top priority of the company. The fiv e core values of Big C are customer satisfaction, responsibility, solidarity, transparency and innovation. These predefined set of the values will be useful in the preparation of the operational framework of the company (Bigc.listedcompany.com. 2016). Operational strategies and the competitive priorities The company is known to expand at a rate of five new stores all across the country on an annual basis. The company is also known to be consistent with adaptation of dual property/retailing with gives an overall boost to the shopping experience to the customers. The company is also known to adopt several, techniques for setting up hypermarkets to optimize the retail and the rental space allocation, which is required for making the stores more attractive. In accordance with the policies related to the casino groups policy related to the sustainable development, Big C Vietnam is largely responsible to integrate the socio economic practices and promoting community oriented activities in the countries (Quotes.wsj.com. 2016). The operational, contribution of Big C is shown below as follows: Figure 1: Four stage model of operational contribution (Source: Brown et al. 2013) Five performance objectives Then five performance objectives based on the quality, speed, flexibility, dependability and cost is shown below as follows: Quality Maintaining a good quality is important for the company in providing the customer satisfaction to the highest level and keep the cost to as low as possible. The quality aspect of Big C is shown as a diverse concept with factors such as condition of the goods an d then merchandise, hygiene and cleanliness of the facilities of the company, good customer environment and appropriateness of the shopping environment. The company is known to put an augmented focus on the traditional aspect of the quality and the freshness of the products. Big C is also known to implement several partnerships with the local producers in then which then company has shown to be a small-scale grower from the Da Lat Plateau, where the goods are shuttled every day to Ho Chi Minh City and Hanoi in dozens or more drivers or fishermen working at the Mekong Delta (Evans and Lindsay 2013). There is huge scope for the company to improve the quality aspect, by going into partnerships with the state-owned enterprises, private business and the MNC. This can be done to ensure the quality of the products and at the same time secure the products at the timer supply of the goods. Big C should further look forward to cooperate with the health centers to enhance the checking of the foods quality and test the goods against accidents while then transportation (Krajewski et al. 2013). The company should further ensure that All the items sold at Big C adhere to the regulations as per Vietnamese Government. It should ensure that suppliers factories are done with the worlds most innovative and technology of inspection, testing and verification. The company should further look forward to implement the hygiene and the various standards related to the quality The company should look forward in training the new and existing staffs at Big C. Speed The operational strategies related to foster the speed is related to minimize the total time for ongoing transaction of stores. The implementation of the objective of the operational strategies is to improve the value of the service and products provided to meet the customer satisfaction level. It further adds to the benefits to the operational measures such as short delivery time of the products and lead-time. In order to improve the present scope of speed on the service the company needs to consider the following factors: Scheduling of the sales staff to work overtime, this would ensure rapid replenishment of addressing the clients issues and speeding up the process of then total transaction Big B further plans to establish dedicated purchase planning to enhance then supply chain operation to serve the hypermarket of the Big C to operate in the best condition. The immediate guarantee of the speedy delivery of the goods can be controlled by use of then proper mode of transportation which will ensure that the company is able to maintain the proper the mode of transportation in terms of the better delivery of the goods and save cost at the save time. The immediate availability of the goods can ensure by providing all the items at the store mentioned in the catalogue of the company. The company should further look forward to reduce the return policy of the company less than 72 hours for the electronic appliances and less than the 48 hours for the other goods (Brown et al. 2013). Dependability The dependability factor is based on the way the company manages its time, cost and stability. A reliable operation helps a company to save time and cost and ensures the bringing of the quality of the operations. Big C is known to start its store operations at 8 a.m. 8:30 a.m. every day. At same time then ATM and then banks also start their various types of the operations. The company also known to launch promotional program in every week and gives the promotional alert in form of SMS, email, and the websites by uploading of appropriate catalogue clearly stating the various types of the promotional activities set by the company (Jardine and Tsang 2013). The company may improve the dependability by the addition of the following considerations in the operational structure: The can make improvement in the baskets to ensure good use of the space and contain the more capacity goods and use less space. Big C can further improve the condition for the providing the safety and clear price tagging, For example in the price tags the company can ensure the use of the yellow tags for signifying the discounted goods, the company can further use the white tags for other goods. This will segregate the types of the goods and provide better segregation of the goods. The dependability aspect can be further improved by considering then after sales service provided based on the warranty service available on the different products. This will ensure the customers can rely on the warranty policies given by the company and this in turn will lead to higher amount of satisfaction among the customers of the Big C (Fullerton et al. 2014). Flexibility As per the current situations of the company, it has taken several initiative for the introduction lines of the new lines and making availability for wide range of products. The various types of the initiatives taken by the company in terms of maintaining the flexibility is seen ability to adjust the number of the customer served to avail the out of stock items. Big C has further taken several, initiatives to include private labels like in-house bakery brand, known by the name of Bakery by Big C (Ivanov and Sokolov 2013). The different types of the improvement opportunities to be made by the company are mentioned below as follows: Improving and making way to include the various types of the service related to the availability of the health and sustainability products. This can brought by making changes in the carrier bags and promoting then usage of more number of the user friendly bags. Big C should incorporate then flexibility aspect by offering gift vouchers according to the choice of the customers. This would ensure customized gift products availability to the special ones. The company can further enhance the service by looking forward to include the support of the different types of the credit card service provided by the company such as the Amex and JCB cards. The company will be able to able to ensure the flexibility of the products by making good relationship with the suppliers. This will ensure that then companies are able to attain the delivery goals of the out of stock items. The company has a huge scope to improve the operational efficiency by keeping the stores opened for longer duration of the time. This would ensure that even during the peak season the stores are to maintain the high demand of customers and continuous procurement of the products. Cost Offering of the best price should main objective for any retail sector. Big C is no exception to this notion as the then companys slogan is to offer low price for every family. The company formulated this objective of the slogan in the year 2007. Big C is known to position itself as a low price retailer and actively takes initiatives in the innovative procurement policy to obtain the different types of the vegetables and readymade availability of the food products, which are sold by the company at a more attractive price. The company is known to hold special events for beauty week designed to showcase the various type of the availability of the beauty products (Costa et al. 2013). Some of the initiatives that the company can take in the operational management to improve the present conditions is: Big C can offer attractive promotion offer to the customer which will involve the 50% reduction in the purchase of the products. The margin reduction strategies can be considered by the company in to offer the competitive price to the customers in this way this customer will be able to attain the goods at a best price possible there by making way more number of availability of the customers. The company has huge potential in bringing down then cost bought for the material and the services cost borne by the company. By proper, sourcing of the supplier of the company can ensure that it is able to offer the best price to the end customers of the products at the supermarkets (Gunasekaran and Ngai 2012). The key performance indicators (KPI) for the Big C are listed below as follows: KPI for the five performance objectives Quality Score of customer satisfaction No. of customer complaints Total number of the merchandises Warranty/ claims for the exchange returning Flexibility Varieties of the services and products available Providing different types of the payment methods Maintaining the time and the quantity of the order Dependability Adhering to the schedule Proportion of the products available in the stock Speed Time required for customer queuing Lead time for the orders Frequency of the delivery Cost Price charged from the customers Productivity rate of the labor Per hour operation cost Gap analysis: Figure 2: Radar chart showing the GAP analysis of Big C Source: Rating 1 2 3 4 5 Market Requirements Irrelevant Somewhat relevant Relevant Most relevant Extremely relevant Operations Performance Not efficient Somewhat efficient Efficient Very efficient Extremely efficient Evaluation and analysis of the above data: The five performance objectives relating to costs, quality, speed, dependability and flexibility are requested by the market in a significant way. The factors of cost, flexibility and costs are the extremely relevant and they have been rated 5 and it indicates that such performance objectives is satisfying the customers (Liu and Seite 2015). The market requirement and the operating performance of the Big C are not aligned and there exists a gap. The dependability factor has been rated 4 being very efficient. However, speed has been rated 3, which indicate it being only efficient in the operations performance. However, there is a required need for improvement because the actual market demand and the actual operations are not matching (Eizenberg et al. 2015). Performance Benchmarking: Nine point performance scales Rating Description 1 Providing the customers with the vital or crucial advantage 2 The most important advantage is provided to the many of the consumers 3 The beneficial advantage to the most customers are provided 4 The standard should be aligned with the industry standard 5 The standard has to be around the median standard of the industry 6 The standard ha to be in the closest range when comparing with the industries 7 Becoming relevant in future though not usually considered by the customers 8 Considered by the customers rarely 9 The customers do not considered and not likely to be considered in the future. Scales for appraising the performance against the competitors: Rating Description 1 Considering the competitors not better in consistency 2 The competitors are not better in clear consistency 3 Better than the nearest competitor marginally 4 Better than most of the competitors 5 Matching as most of the competitors 6 At a shrinking distance from the main competitors 7 Worse than most of the competitors marginally 8 Most competitors are better usually 9 Most competitors are consistently better Key: X relevant to customers Y Performance against competitors Figure 3: Benchmarking performance indicators (Source: Rolstadas 2013) Figure 4: Importance performance matrix of AEON (Source: Keong 2014) Evaluation and analysis: Relevance to customers- the objective relating to the cost and quality provides a relevant advantage from the perspective of customers. The objectives relating to the spend and dependability have been rated as the need to be raised up to the standards of industry. This concludes that these objectives are less relevant than the above objectives (Ic et al. 2015). The key performance indicator of the flexibility objectives is rated as providing a crucial advantage. Performance against competitors: The factors, which are same as the most of the competitors, are flexibility, cost and quality objectives. Therefore, the above objectives are well performed by Big C. However, the speed and dependability objectives have lower performance as compared to competitors (Robinson et al. 2015). Winners of orders Cost Flexibility Quality Objectives of qualifiers Speed Dependability However, there are field of improvements relating to five objectives provided by matrix: ZONE KPI Zone considered appropriate Services and products range Price Level of customer complaints Exchange claim or return policy Zone of improvement Productivity of labor Per hour operation costs Methods of payment Delivery frequency Late delivered order percentage Merchandise defects Zone of urgent action Queuing time of customers Stocks product proportion Conclusion The company needs to improve the operational services based on the various types of the aspects discussed to improve the cost and service as aspect discussed in the assignment. The company should further consider the various types of the KPI, then suggest and make recommendations based on the GAP analysis, and need to work on the operational strategies based on that. Reference List Bi, H.H., 2016. 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